Ordering process
From first enquiry to delivered load in five steps, with what we need from you at each one and how long each stage actually takes.
Most packaging suppliers put this information behind a sales conversation. We publish it, because the questions below are the ones that decide whether you place a first order, and making you ask them one at a time wastes a week of your time and ours.
The short version
You buy from Mervia Group Sp. z o.o., a company registered in Poland. We hold the contract, issue the invoice and carry responsibility for the goods. Four Polish manufacturers produce them. You deal with us.
Minimum order is one pallet per specification. Lead time is 12–15 working days ex works for stock specifications, 18–22 for custom sizes or print. Payment on a first order is 30% on confirmation and 70% before dispatch, moving to 30 days net after three completed shipments.
Everything below is the detail behind those four sentences.
Why an agent rather than a factory
A factory that extrudes polyethylene sacks does not press pallets, and a pallet works does not blow film. Buying four categories direct means three contracts, four minimum orders, four payment schedules and four part-loads each paying full freight.
What we add is consolidation: one negotiation, one contract, one invoice, and a mixed pallet or a full trailer that leaves our dispatch point as a single shipment. What we do not add is a lower price than buying a full truck of one product direct from the factory that makes it. Nobody can offer that, and a supplier who claims otherwise is telling you something you can check.
On accountability: whichever factory produced a line on your order, the claim, the credit note and the replacement freight come from us. That is the practical difference between an agent who holds the contract and a broker who introduces you to a factory and steps aside.
What we will not do
- Sell below one pallet. Under that quantity the freight cost per unit makes the order worse for you than buying locally.
- Quote without a written specification. A price against “heavy duty bin bags” is a number that will change when the specification firms up, and a quotation that changes is worse than no quotation.
- Name our factories. See our manufacturers for what we do publish, and why.
- Ship without documentation. Every order in PPWR scope leaves with its Declaration of Conformity pack. This is not an upsell.
Where to start
If you already know what you buy, send the specification and skip the reading. If you are scoping a change of supplier, the six pages below cover every commercial question in the order it usually comes up.
MOQ & lead times
Minimum order quantities and lead times published per category, from one pallet upwards — including what moves a lead time and by how much.
Incoterms & shipping
EXW, FCA and DAP explained for packaging loads from Poland, with who carries which risk and cost to Germany, the Netherlands and the Nordics.
Quality control
What we inspect before dispatch, what the tolerances are, and exactly what happens — and who pays — when a load arrives off-specification.
Private label & OEM
Your brand on the product and the case, produced in Poland: minimums, plate costs, artwork requirements and what a first private-label run actually costs.
Request samples
Physical samples of any stock specification, free and dispatched within five working days — including what to test when they arrive.
Tell us what you need on a pallet. We will price the truck.
Send a specification, a competitor product code, or a photo of what you currently buy. You get a written quotation with pallet configuration and delivered price within two working days.